12th November 2017
In the most recent issue of B2B Marketing magazine I was interviewed for a column featuring opposing viewpoints on some of the most debated topics in our profession. For my interview, the focus was on ‘content marketing’, quite possibly my biggest bugbear in all of B2B marketing.
Marketing begins with strategy, full stop
Make no mistake, ‘content marketing’ is not a strategy, although clearly content is an important part of every marketing activity. My issue with it is that when we as marketers start with a tactic – eg producing content – we neglect and often completely ignore everything else we need to be thinking about in order to effectively engage with and provide value for our customers.
Yet there remains a fundamental confusion between strategy and tactics, and a complete lack of integration or alignment to or within the wider marketing mix. Many of us simply don’t understand what marketing strategy is and how to develop it. We create our marketing plans and call them strategy. We constantly and incorrectly use the word strategy to describe what we do on a tactical level.
Marketing strategy is all about where, how and why our organisations deliver value to and engage with customers in our markets. Tactics are then the who, what and when we deliver on that strategy. Simply put, we first segment our markets and make decisions on where we focus our time and resources, and how we position and differentiate our brands against the competition. Then we develop clear objectives for each target segment, articulating the outcome(s) we are trying to achieve. Only then should we start to think about the execution and which specific tactics, tools and channels we might use to achieve the outcomes that our businesses require.
Despite our obsession with it, ‘content marketing’ continues to distract us from our real job as marketers, which isn’t about the tactics at all, it’s about the strategic decisions that underpin the choices we make as marketers. Yet we have become so focused on producing content that we’ve forgotten to do the actual marketing of it. And this is worrying for me, that we are treating ‘content marketing’ as if it is all there is to marketing, separate to what we do as marketers.
What is ‘content marketing’ anyways?
Apparently, it’s all about the destination, that it’s content marketing if you are creating organically discoverable content and driving customers to your own ‘brand-owned destination’, in other words, to your website.
That’s fine. And even just a few years ago this approach alone would likely still generate some decent results. But we live in a world of ever-increasing content overload and the problems begin when we believe that content marketing is all we need to ‘do’ as marketers.
While it’s great that there’s continuing attention on the content we produce and that we’re creating more valuable online resources for our customers, too many of us are still missing the point. Contrary to what we’ve been told, there is no such thing as content marketing. It’s one part of the marketing mix, a tactic, and it’s what marketing has always done.
Because marketing is impossible without content. Content is what we use to engage with our customers – whether it’s written, verbal, auditory or visual. And regardless of the marketing tactics or channels, content is a part of every element of the marketing mix. What we really need to be asking ourselves is not what content we want to create, but what engagement we want to have with our customers. Like the over-dependence upon ‘digital’ as a descriptor for marketing, a focus on content marketing implies a tactical choice before understanding what we are trying to achieve, for both our brands and our customers.
‘Content marketing’ is ultimately failing us
Even the Content Marketing Institute’s (CMI) annual survey continues to highlight this failure year after year. In late September they published their findings from the 8th annual edition of their research – the 2018 B2B Content Marketing Benchmarking Report (North America).
The headline finding for this year’s research is that ‘content marketing is finally maturing’, as evidenced by a ‘an 18% year-over-year increase in respondents who say they are focused on using content marketing to build their audience (one or more subscriber bases)’. Although the data point here is incorrect – it’s actually a 12%, not 18%, increase (from 68% to 80%) – let’s look more closely at this conclusion and the rest of the findings.
My expectation is that if content marketing is ‘finally maturing’, B2B marketers should be realising more success with the approach. So, as I’ve done for the past 2 years, I compared the data year-on-year:
I found this chart rather startling. Keeping in mind that last year’s survey reflected a 3-year downward trend in every category, what is this year actually telling us?
But the most concerning finding for me this year is that only 35% of respondents measure content marketing ROI, a HUGE drop from last year’s 72%. And of those 35% who measure ROI, only 19% say that there is excellent or very good alignment of their metrics with their goals. When I looked deeper into the data, respondents said that measuring ROI was either too hard (38%), too time-consuming (21%) or they didn’t know how (27%).
I find this astonishing. Not the data itself, which doesn’t actually surprise me, but what the data suggests, which is that content marketers are really struggling. Yet despite the findings of this and other surveys going back a number of years, too few of us are asking the right questions or attempting to change the conversation.
Content marketing is simply not fulfilling its promise. And despite the continuing hype, all the data appears to support that conclusion.
What can we do? I believe that too many people are professionally invested in content marketing to eradicate the term from our marketing language. But we can start to think differently about it, by thinking first about marketing in its entirety, with content as one element of the whole. A critical part, surely, but by returning to and focusing on the marketing fundamentals – brand, strategy and customers – we just might find our efforts make more of an impact. And this is what makes great B2B marketers, not just ‘content marketers’.
I explore these and other issues further in my new book – B2B Marketing Strategy: differentiate, develop and deliver lasting customer engagement – now available to pre-order from Kogan Page publishers and Amazon everywhere.
Heidi Taylor is an award-winning senior marketing strategist with 25 years' experience of helping organisations engage with their customers, creating impact and differentiation. She is a sought-after speaker at marketing conferences in the UK and internationally, and regularly contributes articles to marketing journals in print and online. You can follow her on Twitter @TaylorMadeInKew.